Refund and Withdrawal Policy

Operator

Legal operator: Trencsán Tamás, Hungarian sole entrepreneur. Registered business name: Csali.eu.

Registered seat: HU 9029 Győr, Külső Bácsai út 16, Hungary.

Hungarian tax number: 68855525-1-28. EU VAT number: HU68855525. Registration number: 52349571.

Support and privacy contact: info@voxriot.com. Registered users can also use the protected contact form at /contact/.

What tokens are

VoxRiot tokens are a prepaid digital balance used only to start and run AI debates on VoxRiot. Tokens are not cryptocurrency, electronic money, a bank deposit, securities, or a general payment instrument. They have no cash value outside VoxRiot.

Short version

• Unused purchased tokens may be eligible for refund where mandatory consumer law requires it.
• Spent tokens pay for AI debate processing that has already started or completed, so they are not normally refundable.
• If VoxRiot charges tokens but the debate fails because of a platform or provider error, VoxRiot can restore the affected tokens or provide another legally required remedy.
• Chargebacks, payment abuse, or attempts to refund after consuming AI services may lead to account restriction while the case is investigated.

EU and EEA consumers

For online consumer contracts, EU rules generally provide a 14-day withdrawal period. For digital content not supplied on a physical medium, the withdrawal right can be lost only when performance has begun after the consumer gave prior express consent and acknowledged that the withdrawal right is lost, and the trader provided confirmation.

For digital services, if the consumer expressly asks performance to begin during the withdrawal period and later withdraws before full performance, the consumer may have to pay a proportionate amount for the part already provided.

VoxRiot practical policy

• Before checkout, users may be asked to confirm immediate token delivery and immediate debate processing after token spending.
• Unused tokens can be reviewed for refund during the applicable statutory withdrawal period where required by law.
• Tokens already spent on a debate are treated as consumed digital service usage, except where the debate failed, was double-charged, or another mandatory legal remedy applies.
• If a refund is approved, VoxRiot may remove the refunded unused tokens from the account balance.

Minors and payment capacity

Token purchases are intended for users who have legal capacity to enter paid online contracts in their country. Minors may need parental or guardian consent. VoxRiot may refuse, reverse, or restrict purchases where it reasonably believes the buyer lacked legal capacity or the payment was unauthorized.

How to request help

Refund, billing, failed-debate, duplicate-charge, and tax questions should be sent to info@voxriot.com or through the protected contact form at /contact/.

Promotional tokens

• Promotional, bonus, and coupon tokens are not purchased tokens and do not create a right to cash payout, refund, withdrawal, or monetary compensation.
• If a refund is approved for purchased tokens, VoxRiot may remove only the refunded unused purchased tokens and may also adjust related bonus tokens where the bonus depended on that purchase.
• Mandatory consumer rights for paid purchases remain unchanged.